Keep the follow-through.
Turn issues into tickets, track their status and keep the next step clear.
Every conversation.
A little more connected.
The inbox, the people and the knowledge behind a good reply.
Together in Pingback.
Different channels.
The same thoughtful care.
Website chat, email and Telegram. Give every conversation a place, without giving your team another tab to keep open.
One inbox. Your channels.
Amara KingVia website chat
OpenExample conversation
Alex from your team
A little help with my order
Hi! Can I change the delivery address on my order?
Alex from your teamOf course, Amara. Send over the new address and I’ll help you with the next steps.
Replied
Amara KingCustomer details
- [email protected]
- Channel
- Website chat
- Conversation
- A little help with my order
Assigned toUnassigned
Unassigned
A familiar face.
A team behind it.
Keep customer details beside the conversation. Assign an owner so your team knows who’s taking care of what.
- Customer context, close at hand
- Clear ownership across your team
- Conversation history to pick up from
Meet TheoYour knowledge.
A helping hand.
Connect your website, add documents or write down what matters. Give Theo the knowledge to answer your customers, and test those answers in the playground.
Get to know TheoYour websiteYour documents PDFYour written knowledge Aa
Grounded in what you know.There’s more to support
than the reply.
Keep the work around each conversation just as considered as the conversation itself.
Make answers easy to find.
Publish help articles so customers can find useful answers in their own time.
See how support is doing.
Follow conversation trends and agent performance, then see where your team needs a hand.
Bring your support
a little closer.
One place for your customers. More room for your team.