A little closer to your customers

Meet your new
helpdesk, unified inbox, and care hub.

Bring your chats, emails, and social messages together. Give every customer your full attention.

Get started with PingbackLet’s talk
Pingback inbox with customer conversations, Theo replies, and a shared message composer

Trusted by 100+ businesses

  • Calendaity
  • PXXL
  • Recolly AI
  • Threndin
  • Watchup

A better way to handle
every support request.

Pingback shared inbox showing a customer conversation with Theo and a team member

Keep customer conversations and your team's replies together in one shared workspace.

Explore Pingback

Behind every
good reply,
a team that cares.

Give every conversation an owner. Keep the context close. Make the next reply feel as personal as the first.

Bring your team together

Less “who’s on this?”
More “I’ve got this.”

AK
Amara KingA little help with my order
Open

TODAY, 10:42 AM

Hi! I just placed an order. Can I still change the delivery address?

Alex from your team

Hi Amara, I’m Alex. I can help you update that before your order ships.
In good hands with Alex
Who’s taking this one?

A clear owner. A personal reply.

Personal for your customers.Connected for your team.That’s Pingback.

A little less chaos.
A lot more connection.

Your customers have their favourite places to talk. Give your team one place to listen.

ScatteredTogether

Go on. Give your team a little clarity.

Six places to look.
One team trying to keep up.

  • WhatsApp
    AmaraJust now

    Can I change my delivery address?

  • Email
    Alex2m ago

    A quick question about my invoice.

  • Instagram
    Sophie4m ago

    Love this! Is it back in stock?

  • Telegram
    Sam6m ago

    Could you help me get started?

  • Messenger
    James8m ago

    Thanks for the update. All sorted!

  • X
    Jordan10m ago

    Where can I find my order details?

Let customers choose the channel.
You choose how good the conversation feels.

Find your calm with Pingback

Good support.
A plan that fits.

Start free. Choose more room as your team grows.

Monthly billing

Starter

Find your footing

$0/month

For solo builders bringing customer conversations into one place.

Channels included2 channels
Website ChatTelegram
Start free

YOUR EVERYDAY ESSENTIALS

  • 1 agent included
  • 100 Theo credits per month
  • Widget and Telegram support
  • 500 conversations per month
  • 100 MB file storage
  • 30-day message history

Free forever. No payment card required.

Most popular

Pro

Make room to grow

$15/month

Customer support and email for a small team.

Channels included3 channels
Website ChatTelegramEmail
Choose Pro

YOUR EVERYDAY ESSENTIALS

  • 2 agents included
  • 500 Theo credits per month
  • Widget, Telegram, and email support
  • Unlimited conversations
  • 500 MB file storage
  • 1-year message history

Additional credits: $10 per 1,000.

Scale

Bring the whole team

$35/month

More team capacity and Theo Autonomous SRE for your business.

Channels includedAll channels
Website ChatTelegramEmailWhatsAppInstagramFacebook MessengerX
SRE connectors
SlackLinearGitHubSentryDatadogPagerDutyGrafanaCloudflare
Choose Scale

YOUR EVERYDAY ESSENTIALS

  • 5 agents included
  • 1,000 Theo credits per month
  • Widget, Telegram, email, and social channels
  • Unlimited conversations
  • 2 GB file storage
  • Unlimited message history
  • SRE connectors

Additional credits: $10 per 1,000.

A little clarity before you choose.

Compare every feature