Meet your AI teammate

A mind for answers.
A feel for people.

Meet Theo. The AI agent that learns your business,
helps your customers, and knows when to bring you in.

Get started with Theo See Theo in motion

Made for your customers. Built into Pingback.

JYour customerA question comes inNow

How do I invite my team?

TheoYour AI teammate
Your help centre

Open Settings, choose Agents, and send an invitation to their email. Once they accept, you can start supporting customers together.

Getting started / Your team
Answer found

An answer, grounded in your knowledge.

An example of a conversation with Theo

Good support
starts with
understanding.

Your knowledge. Their context. A little human care.

Answered from your knowledge

Illustrative conversation

Your business has a voice.
Let Theo learn it.

Your help articles, product guides, and company knowledge.
A familiar foundation for every answer.

Your knowledge Choose a source
From your content

Invite your team from Settings, then Agents. Your teammates will receive an invitation by email.

Their next conversation With Theo

How do I get my team set up?

TheoAnswer from your knowledge

Start by inviting your teammates from Settings. Once they've accepted, you can work together in your shared inbox.

Getting startedTeam invitations

Example content. Your knowledge makes the answers yours.

An extra pair of hands.
Never a closed door.

Some moments need a person. When a customer asks for your team, or the answer needs a little more care, Theo makes room.

The conversation comes with them. Your team picks up with the context, and your customer keeps moving forward.

One conversation. The right support.With Theo
Jamie

Could someone on the team take a look at my order?

Of course. I'll pass this to the team with what you've already shared.

A human touch, without a fresh start.

Try the handoff to see the conversation continue.
Illustrative handoff

Works with your stack,
not against it.

Integrate with your favourite tools or connect anything with MCP.

theoYour connected teammate
Your conversationsYour tools
Your stack. One connected Theo.Select a channel or tool to explore.

Your team.
With Theo in your corner.

A little more room for the conversations that matter.

Get started with TheoTalk to us
Part of Pingback. Built around people.