Bring the conversation together
Chat, email, Telegram, and connected social channels can share one inbox and one history.
About Pingback
Customer support, with the context to do the work.
Pingback helps teams receive customers, understand what happened, and choose the next step without making people search across five different systems.
Shared inboxTheo AIHuman handoffsDeveloper-friendly
Why we’re building it
Support gets harder when the story is scattered.
A customer should not have to repeat themselves because a message arrived in a different channel. An agent should not have to guess because an AI answer sounds certain. Pingback is built around keeping the conversation, the evidence, and the decision together.
Keep the useful context close
Customer details, internal notes, knowledge, and previous messages stay beside the work.
Make automation accountable
Theo can answer, draft, investigate, or hand off—but the system should be clear about what it actually did.
How we work
Useful beats impressive.
We care about the quiet parts of a product: the state that is saved, the source behind an answer, and the handoff that helps the next person begin well.
Evidence before confidence
An answer is only useful when it is grounded in the right information. When the evidence is missing, Pingback should say so.
People stay in control
Automation can prepare the next step. Your team decides when a message, escalation, or production action should happen.
Reliability is part of the product
A support workspace is infrastructure for a relationship. It should be dependable, inspectable, and honest when something fails.
Small details carry the experience
Fast handoffs, readable history, sensible defaults, and clear ownership matter as much as the headline feature.
Build a support system your customers and your team can trust.